Mauro Candumba
IT Technician | Technical Support Specialist
Luanda, AO.About
Highly motivated IT Technician with foundational experience in system maintenance, hardware/software support, and network infrastructure. Proven ability to enhance operational efficiency, ensure system reliability, and provide excellent customer service across diverse roles. Seeking to leverage technical expertise and a collaborative spirit to contribute to a forward-thinking organization's success and drive professional growth.
Work
MKL-Protector
|CCTV Surveillance Officer
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Summary
Monitored and maintained CCTV systems for a government entity (CECOMA), ensuring security and effective incident response.
Highlights
Conducted continuous surveillance of CCTV cameras, proactively identifying and reporting suspicious activities to maintain security integrity.
Implemented rigorous access control protocols, enhancing site security and managing authorized entry for personnel and visitors.
Performed preventive and corrective maintenance on CCTV equipment, ensuring uninterrupted system functionality and extended equipment lifespan.
Identified and documented security incidents and suspicious actions, contributing to effective response strategies and investigations.
MUNDO CÓPIAS, LDA
|Customer Service Representative
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Summary
Provided direct customer service and front-desk support, resolving inquiries and enhancing client satisfaction.
Highlights
Managed diverse customer inquiries and provided timely, effective resolutions, significantly improving client satisfaction scores.
Handled front-desk operations as a Balconista, ensuring efficient service delivery and positive customer interactions.
Maintained organized records and managed administrative tasks, contributing to smooth daily operations and service flow.
MUNDO CÓPIAS, LDA
|IT Technician
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Summary
Provided comprehensive IT support and system administration, ensuring optimal performance and reliability of computer systems and network infrastructure.
Highlights
Performed corrective and preventive maintenance on computer systems, enhancing operational uptime and reducing downtime by an estimated 15%.
Delivered expert technical support for hardware and software issues, resolving user problems efficiently and maintaining productivity.
Managed system updates and upgrades across all systems, ensuring current software versions and bolstering security protocols.
Assisted in the implementation of new network infrastructure, contributing to seamless connectivity and system integration projects.
Education
Instituto Médio Industrial Simione Mucune (IMISM)
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High School Diploma
Information Technology
Skills
Communication & Collaboration
Effective Communication, Interpersonal Skills, Team Collaboration, Cross-cultural Communication, Adaptability, Resilience, Leadership.
IT Support & Systems
Hardware Troubleshooting, Software Support, System Maintenance, Network Infrastructure, System Updates, IT Fundamentals, Technical Support, User Informatics.
Security Systems Management
CCTV Surveillance, Access Control, Incident Detection, Security Protocols, Preventive Maintenance, Corrective Maintenance.
Customer Service & Operations
Client Relationship Management, Front Desk Operations, Customer Inquiries, Service Delivery, Problem Resolution.
Problem Solving & Critical Thinking
Critical Problem Solving, Troubleshooting, Incident Resolution, Analytical Thinking.
Software Proficiency
Microsoft Excel (Advanced).